ChaLive ("Company," "we," or "our") is committed to safeguarding any personal data that may be collected through our Services. We recognize the importance of privacy and take your trust in us seriously. Our goal is to be transparent about how your personal data is collected, used, and shared, ensuring that you have control over your information. This Privacy Policy outlines the types of personal data we collect, how we use it to improve and personalize your experience, and how we protect it from unauthorized access. It also describes the circumstances under which we may share your personal data with third parties, and the measures we take to ensure that your information is treated securely. By using our Services, you consent to the practices described in this policy. We encourage you to review this policy regularly to stay informed about any changes or updates that may affect your privacy rights.
Our primary purpose in collecting your personal data is to optimize and enhance your ChaLive experience. We use social sign-in to collect certain personal data from the social media platforms you use in order to register you on ChaLive. We also collect user generated content such as your chats, posts or other contributions. Please do not share highly sensitive personal data using our Services. Some information about your use of our Services is collected automatically, such as when you went live and how many fans you have.
There are a number of different collections of personal data from you:
Registration: When you register to use our Services, we receive certain information about you. This information may include your name, your location and language, a profile picture, your email and mailing address, your phone number and social following.You can update your profile data at any time.
ChaLive Activity: Any user-generated content is collected by ChaLive, such as when you enter profile data, createchats, posts, moments, when you gift another user. This data helps us personalize your interactions, track your activity within the platform, and ensure the proper functioning of our features.
Communication from You: When you contact us with questions, concerns or for purposes of customer/technical support, we collect the information contained in your message, which may include your name, contact details and any other personal data you provide.
Survey Information: We may collect your user information through surveys we conduct from time to time with respect to our Service. Participation in and providing information through such surveys is optional.
Metadata: Information collected behind the scenes by ChaLive's servers about your use of ChaLive's Services. This includes, but is not limited to, when you last logged in, your IP address and information about your device or browser.
Information that you voluntarily transmit or share through our Services may be publicly accessible, and as such, it can be viewed, shared, and used by others without any restrictions. This includes, but is not limited to, the content you post, messages you send, and any other information you make available through your profile, chats, posts, or moments. While we provide tools to help manage your privacy settings, once you share this information within the Service, it may be accessible to other users and third parties, depending on the nature of the content and the platform’s features.
Please be aware that we do not control how third parties may use or share your personally identifiable information if you choose to share it with them via our Services. By using the platform, you assume the risk that your personal data, including any publicly shared content, may be viewed, used, or distributed by others, including third parties, for various purposes. This may include marketing, promotional, or other activities that are outside of our control.
ChaLive uses personal data responsibly in order to ensure we are meeting your expectations of our Services, responding to you when you contact us and providing a safe space for ChaLive users.
We may use the personal data provided to us to:
Contact you from time to time with information about service updates, feature updates, newsletters or unique offers, or regarding technical issues or other information important for our Services, or to provide you with the support you are requesting, for example, if clarification is needed when you report another ChaLive user;
Receive feedback from you and inquire about any features you would like to see in future products. We may also message you through the App to promote new products or services that you may be interested in;
Customize, measure and improve our Services and content;
Analyze our user database to review preferences and trends for our own internal statistical and analytical purposes, which we may use for marketing purposes and with respect to operations and development;
Confirm the accuracy of our data with the data held by third parties;
Prevent activity we determine to be potentially illegal, harmful or not in the public interest; and
Enforce this Privacy Policy and/or our Terms of Use.
Although ChaLive makes every effort to preserve user privacy, we may need to disclose personal data as detailed below.
We may need to disclose your personal data in response to a subpoena, regulatory investigation or court order, to law enforcement authorities or regulators who have demonstrated their lawful authority. We may also disclose personal data for the public interest or in good faith to prevent harm to individuals. Keep in mind we also share personal data with trusted third parties in order to effectively provide our Services to users.
In addition to responding to law enforcement or regulator requests for personal data, ChaLive will disclose personal data to report suspected illegal activity. For example, media files may be shared with the National Center for Missing and Exploited Children.
We may also disclose personal data to enforce our policies or respond to claims that a broadcast or other content violates the right of others. In all cases, such information will be disclosed in accordance with applicable laws and regulations.
ChaLive has implemented critical physical, organizational and technical measures to guard against unauthorized or unlawful processing of the data we collect. We have also taken steps to avoid accidental loss or destruction of, or damage to, your personal data. While no system is completely secure, we believe the measures implemented by our Services reduce the likelihood of a data security breach.
In addition, we recommend that you do your part in protecting yourself from unauthorized access to your account by ensuring no one else uses your computer or mobile device when you are logged in, by logging off from our Services when not in use and by keeping your passwords confidential.
Here are some examples of the data security controls in place at ChaLive (this is not an exhaustive list):
The use of encryption when personal data is transferred to ChaLive's servers;
Limited access to personal data by ChaLive staff on a need-to-know basis, and the use of robust authentication processes (e.g. complex passwords or two-factor authentication);
The use of data centers with effective physical and logical data security controls, and the use of reputable third parties who have demonstrated security consciousness; and
Secure office premises and staff that are keenly aware of their data protection responsibilities.
When you use our products or services, certain information may be collected by third-party SDKs. This information can include, but is not limited to, device identifiers, usage data, and network information.
We employ Bugly for aiding in the resolution of crash issues, as well as for the analysis and precise identification of the underlying problem. Some data collected, such as Device ID and UID, along with performance crash logs, will be uploaded to https://android.bugly.qq.com as part of this process. For insights into its privacy policy, kindly consult https://privacy.qq.com/document/preview/fc748b3d96224fdb825ea79e132c1a56.
This Service is intended for a general audience and is not designed or intended to collect personal data from children under the age of eighteen (18). We are committed to ensuring the safety and privacy of all users, and as such, we do not knowingly collect or process personal data from individuals who are under the age of 18.
Additionally, you may reside in a jurisdiction where local laws establish a digital age of consent that is higher than 18. In such cases, you may only use ChaLive if you have reached the applicable age of consent in your country or region, as defined by local law. If you have not reached the required age of consent in your country or jurisdiction, you must immediately discontinue use of our Services and refrain from providing any personal information to us.
By using ChaLive, you confirm that you meet the age requirements set forth by the applicable laws in your country or region. If we become aware that we have inadvertently collected personal data from someone under the required age, we will take immediate steps to remove such data and terminate the account, as per our internal policies.
We will retain your information as long as you are an active ChaLive user, to permit us to use it for the purposes that we have communicated in this Privacy Policy. ChaLive has implemented retention schedules to avoid indefinitely storing personal data that has been collected indirectly (for example, about a ChaLive user's social connections).
Personal data this is no longer required for administrative or business purposes, and that does not need to be archived by ChaLive, will be overwritten or scrambled such that it no longer identifies a ChaLive user. Keep in mind however that third parties who store data on our behalf have their own retention rules.
We may offer links from our Services to the sites or apps of our service providers, affiliates or unrelated companies that may be of interest to you. ChaLive makes no representations as to such third parties' practices for dealing with your personal data.
ChaLive is not responsible for how other organizations or social media platforms use and share your personal data. We recommend that you check the privacy policies of any apps, sites or platforms you associate with before sharing your personal data with such third parties.
We may change this Privacy Policy from time to time in order to better reflect our current data handling practices. Thus, we encourage you to review this Privacy Policy frequently! The "Last Updated" date above indicates when this Policy was last changed.
Any material change to this Privacy Policy will be clearly displayed on our Website and App. Personal data collected by us will be dealt with in accordance with the provisions of our Privacy Policy which were in effect at the time of collection. Your continued use of our Services following the posting of any changes to this Privacy Policy means you accept such changes. Should you not agree, you should no longer use our Services and go to your Privacy Settings to terminate your account.
If you choose to delete your ChaLive account, you can do so easily through your account settings. To begin the process, navigate to the "Me" section of the app or website, then tap on "Settings." In the settings menu, you will find the option for "Account Deletion." By selecting this option, you will be prompted to confirm your decision to permanently delete your account.
Once your account is deleted, all data associated with your account, including your profile information, posts, messages, and any other personal data stored in our system, will be permanently removed. Please note that this action is irreversible, and once your account is deleted, you will not be able to recover any of the information or content linked to your account.
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please feel free to reach out to us. You can contact us by email at shafimaimoona@gmail.com. We are committed to addressing your inquiries and resolving any issues you may have as promptly as possible. Please include sufficient details in your message to help us understand and respond to your concerns effectively. We value your privacy and will make every effort to assist you in accordance with the applicable privacy laws.